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FAQs

Let's help answer your questions.

How much do you charge for delivery?

  • We have delivery throughout South Africa for R100.00
  • Free shipping for orders more than R1,250.00

How long does your orders take to deliver?

  • South African Delivery: Within 1 week of purchase
  • International Shipping: See our Brazilian and North American websites for purchases outside of South Africa

Which carriers do you use for delivery?

  • We ship and deliver with Aramex

Can I return items?

You may return merchandise, except underwear, within 28 calendar days from date of delivery. All items/merchandise must be in their original condition i.e. new, unworn and with original tags attached.

We cannot accept items that have been altered or changed, unless there is a quality complaint unrelated to the alteration or change. 

For hygiene purposes, we cannot accept the following returns and exchanges: all underwear, earnings or items that can be exposed to body fluids and private parts once the merchandise has been delivered. 

I ordered but it is out of stock.

If the item is out of stock in size or color ordered, we will issue you a full refund.

I returned an item but not in the original condition.

In such an unlikely event, Anonymous Closet will not issue a refund. Instead, you may get a voucher to use on a next purchase.

How can I return an item for exchange?

Contact us shop@anonymouscloset.co.za prior to sending item back.

Once item is received, Anonymous Closet will evaluate whether an item is suitable for exchange if original condition requirements are not met.

I have requested an exchange, how long will it take for me to receive it?

Your desired exchange item will be delivered to you upon receipt within 2 weeks.

You can pay for purchases via EFT, debit and credit card (MasterCard and VISA), Snapscan or Paypal. All our online payments are secured by PayFast.

We accept FNB eWallet, ABSA Cash Send, Standard Bank Instant Money and Capitec cellphone transfer.

When you’ve previously shopped on our websites, you will receive a Unique Referral Code (URC). You can use this to refer a new customer. When this person uses your URC in a successful purchase, you will receive a 10% discount on your next purchase.

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